YOUR DATA, PRIVACY, AND HOW WE ARE REGULATED
As an Independent Financial Advice company authorised and regulated by the Financial Conduct Authority, we're serious about the steps we take to keep your data safe. Here's what you need to know.
PERSONAL DATA
This site may be accessed without your having to provide any personal or identification details whatsoever. If you wish us to provide advice please telephone us to arrange a meeting. During our initial meeting, we are required to obtain certain information from you about your financial and personal circumstances in order to advise you properly and assess the suitability for particular products and services for your needs. We also will obtain your specific agreement from you that the information we hold about you can be held on a computer, be it local or web-based, and/or paper files.
We aim to take all reasonable and appropriate steps to protect the personal information that you provide to us from unauthorised access or disclosure. Where stored on our secure server, we undertake to password protect your data giving direct access only to authorised employees of BlackBear Financial Group Ltd and third parties who may need to maintain the database e.g. Vigo IT Solutions Ltd, who manage our systems and host our website.
We also obtain your specific agreement that any information which you give us, including sensitive personal data as defined by the Data Protection Act (1998) and GDPR regulations (2018) such as health and medical records, may be disclosed to third parties (e.g. credit reference agencies and medical practitioners, where relevant, product providers and anyone whom we may use to process your application on our behalf) for the purpose of processing your application and for the on-going administration of your investment or policy but no other purpose.
Your information may also be accessed by Vigo IT Solutions Ltd for the purpose of website maintenance and administration, and the Financial Conduct Authority for investigative work, and fraud prevention agencies if requested to do so in order to meet our responsibilities under the Financial Services and Markets Act 2000 and general United Kingdom law.
In accordance with the Privacy and Electronic Communications Regulations 2003 we agree that any consent that may be given by you relating to the use and storage of your personal data may be withdrawn by you at any time by contacting us.
COMPLAINTS
OUR COMPLAINT PROCEDURE
If you have a complaint or dispute with us, you are entitled to make a complaint.
We have a complaints procedure available on request. If you wish to register a complaint, please contact us either in writing, telephone or email.
Please be assured we treat complaints seriously. For your protection, if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (FOS).
LINKED SITES
Please note that we are not responsible for the accuracy or content of any sites linked from our own site, nor for the way in which those linked sites might handle any information that you choose to provide them with. We cannot be responsible or liable for any direct or indirect loss however caused by your use of these linked sites.
These Terms shall be governed by and construed in accordance with English law and the English courts shall have jurisdiction over any disputes between us.
If you are ever lost on this site, you may encounter our 404 Error Page. If this doesn't seem right, please contact us to let us know if there are any issues accessing our website.
HOW WE ARE REGULATED
Neither BlackBear Financial Group nor its representatives can be held responsible for the accuracy of the contents/information contained within the linked site(s) accessible from this page.
The Financial Conduct Authority (FCA) does not regulate National Savings products, taxation and trust advice, will writing, off-shore investments and school planning fees.
The information contained within this site is subject to the UK regulatory regime and is therefore targeted primarily at consumers based in the UK.
ACCESSIBILITY STATEMENT
OUR WEBSITE ACCESSIBILITY STATEMENT
Accessibility Statement for BlackBear Financial Group
This is an accessibility statement from BlackBear Financial Group Ltd.
Measures to support accessibility
BlackBear Financial Group Ltd takes the following measures to ensure accessibility of BlackBear Financial Group:
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Include accessibility throughout our internal policies.
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Appoint an accessibility officer and/or ombudsperson.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. BlackBear Financial Group is fully conformant with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.
Additional accessibility considerations
Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria: Images of text are only used for decorative purposes. Video content does not have audio and therefore captions are not required.
Feedback
We welcome your feedback on the accessibility of BlackBear Financial Group. Please let us know if you encounter accessibility barriers on BlackBear Financial Group:
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Phone: 0151 317 6800
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E-mail: hello@blackbearfg.co.uk
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Visitor Address: 4 Rossmore Business Village, Inward Way, Ellesmere Port, CH65 3EY
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Postal Address: 4 Rossmore Business Village, Inward Way, Ellesmere Port, CH65 3EY
We try to respond to feedback within 5 business days.
Formal complaints
Please contact our Compliance Manager Stella Duncan via email at stella@blackbearfg.co.uk directly with any complaints regarding accessibility.
Formal approval of this accessibility statement
This Accessibility Statement is approved by:
BlackBear Financial Group Ltd
Mrs Stella Duncan
Compliance Manager
Date
This statement was created on 2 September 2024.
USEFUL LINKS
The Financial Conduct Authority
http://www.fca.org.uk/register
The Financial Ombudsman
https://www.financial-ombudsman.org.uk/
The Money Advice Service